Due Diligence
Customer Due Diligence (CDD) Services
Customer Due Diligence (CDD) services that help organisations understand the customer, the business relationship, the ownership structure, expected activity and the relevant risk — supported by verified information and documented findings.
What is CDD?
Customer Due Diligence is the process of understanding a customer, the business relationship, the ownership structure behind a corporate customer, the expected activity in the relationship, and the risk the relationship presents. CDD builds on KYC by adding an assessment dimension: not just who the customer is, but what risk they carry and whether the relationship makes sense.
Why CDD Matters
CDD is the evidential backbone of compliance. It ensures that decisions to onboard, serve or exit a customer are grounded in verified information, and it creates the documentation that regulators, auditors and senior management rely on. Poor CDD is one of the most commonly cited failures in enforcement actions globally.
CDD in Practice
We verify customer identity and business information, identify beneficial ownership, review source of funds and wealth information where appropriate, and document findings with clear verification statuses. Where risk indicators emerge, we present them as assessment inputs for your own risk decision-making.
What We Verify / Review
- Customer identification
- Customer verification
- Business verification
- Beneficial ownership
- Business activity information
- Source of funds and wealth where appropriate
- Expected transaction activity
- Risk assessment inputs
How the Process Works
- 1Establish the customer's identity and verify their documents
- 2Verify the business entity, directors and registration
- 3Identify beneficial owners and control structure
- 4Understand the nature and purpose of the relationship
- 5Review source of funds and wealth information where appropriate
- 6Assess and document risk with a verification report
Who May Need This Service
- Regulated financial institutions
- Corporate onboarding teams
- Vendor and supply-chain risk teams
- M&A and investment teams
- Estate agencies and high-value retailers
- Professional services firms
Documents & Information That May Be Required
Requirements may vary depending on the institution, jurisdiction, customer risk profile and nature of the transaction.
- Identity documents of the customer and beneficial owners
- Company registration and statutory records
- Share registers and ownership structure records
- Financial statements and bank references
- Source of funds and wealth evidence
- Business plans or activity descriptions where relevant
Customer Due Diligence (CDD) — Frequently Asked Questions
More answers in the KYC, AML & Document Verification FAQ hub, or browse the compliance glossary.
Start Your Customer Due Diligence (CDD) Enquiry
Speak to our verification team or submit your documents for professional assessment.